here's a normal tech support scenario:
joe blow: "hi i'm having a problem with your product."
tech support: "please hold."
2 hours later
tech support: "is your computer turned on?"
joe blow: "yes, i know exactly what the problem is, i just need to know how to fix it."
tech support: "have you rebooted you computer?"
joe blow screams and hangs up the phone.
here's my tech support experience from today:
me: "hey frank, sorry to bother you while you're on vacation, but i'm having a problem with your product."
vendor: "ok, just a second bryan."
vendor talking to coworker: "mike, go pull our head developer out of his meeting, i have bryan from the pentagon on the line and it's urgent."
being important is fun.